Frequently asked questions :

so you have some questions ? lets help you know more about our systems , you can send Email to info@arabsea.com in case you didn't find the fair answers .

When message appear No additional records?
Open the system, blue screen with three buttons  Ok , Support , Activation   will appear
Click on activation  button
We note "Register" word red color in the top, click on the check box that near it till " are you sure to refresh to activation key " message appear
click Ok and print this screen and send it on fax: 7465833 and without close the program, customer support will send your number to enter it in the spaces that in button and click activate and open the program

 

2- sometimes the system not accept the activation
Enter the smacc folder in drive C or D  and delete sssys40, smsys41, smsys42 files
Make update for activation number and put the new number

 

3-when message directory not found make sure the network is working ?
Make sure the cable of the network is connected to the machine and all the devices on the network is found

 

4- When "Gladger is corrupted " message appears?
Make activation as shown up , if still the problem call customer support

 

5- sometimes we enter some records or journal voucher and does not appear ?
Enter configuration and open company's list then go to file references

 

6-sometimes barcode program does not print and message appears " font files does not exist "
Open barcode drive , you will find font file, copy the contents of the folder then go to c://windows/font  then past the content there

 

7-Sometime while saving a record the program either does not save the record or closes the program totaly
voucher renumbering
Enter configuration and open company's list then go to file references  

 

8-while Log in to the program message appear " administrator cannot access "
Go to program configurations then choose access rights and make sure of access rights

 

9-Hoew can i activate the program through web site
Register as a customer then access to you account you get it there

 

10-How can i register as a customer to get the activation ?
In the home page press on the Login section then fill the required data then press register button

 

11-How to transfer inventory files for Pc to another ?
1-INV files that show products names in with extensions MST
2-INV files that show quantities is with extensions STK

 

12-Can i use the program on windows XP  SP2 without problem ?
Yes you can 

 

13-what kind of database used in SMACC ?
FOXPRO

 

14-How far the capability of introducing technical support outside Saudi Arabia?
By PC any where technique 

 

15-what is the way of getting extra reports from the program ?
regarding to Smacc  and Point of Sale  programs you can get the report by the account name or company name , but regarding to scribes in from the program itself by report builder option .

 

16-After downloading demo version of Smacc from the web site , and after running the program a message appears " setup not found run configuration "
You have to build anew account or company from configuration icon
Go to accounting icon then run it

 

17-Sometimes voucher numbers are duplicate in general ledjers and vendor
Go to configuration or settings then information maintenance then checking invoices and purchases 

 

1-Add discount to sales invoice:
From screen layout add
-DisInPer DisInAmt NetVal Minus  
With the following options:
Header
1-DisInPer !Gross*DisInPer% Yes 0 none debit no
2-DisInAmt !CalcDisInAmt Yes 0 none debit no
3-NetVal Gross+CalcDisInPer+CalcDisInAmt No 0 none debit Yes
4-Minus !CalcNetVal No 0 none debit no
if(Gross=0)then(Rate)else  Totally formula  Rate*Qty
(Gross/Qty)  Price formula

2-Demo message appears as workstation
Remove old smacc SP
Install scribes EXE on all workstations

3-certain vouchers does not update on inventory.
Utilities
Add new voucher type
Select the voucher desired from the menu (voucher name)
Check "update inventory " check box

4-Delivery challan does not affect accounts
Usually the American system does not update accounts till the end of the year and make a receipt, and if the British way is wanted, do the following:
-Utilities
-Add new voucher type
-Add new purchase voucher and change its name to delivery challan

5-show inventory reports and sales unit wise
This option ( Max conversion) available only for the greatest and smallest units (conversion )
Ex: product having :
price 1
dozen 12
box 20
carton 25
We can make a report to show  pieces and cartons :
- Add to the report desired the following columns
-global fields
- actual Qty
-Global fields
-product - Base Units
-Unit1 manually
-Unit2 manually
put in unit 1 column formula(
put in unit 2 column formula (

6-The program stopped
-Change the exe
-Change company.dbf
check SQL Server and reinstall it if needed

7-Trial balance not balanced
-Select the default trial balance report
-Check the TB month by month till you reach the month where your TB is unbalanced

8-Can sell below cost price
File
preferences
uncheck : cannot sell if sale price less than cost price

9- cannot add new company
-go to company.dbf
-Select next company
-increment the next company number ky1 the files password is "arab202sp"

10- The program failed to restore the backup
-Make a new backup and try to restore to make sure that the problem in the program not the backup, if the program failed to restore the new backup
then try the following :
change the backup extension from  .par  to .zip
unzip the file to the desired company ec: cg.
go to SQL query analyzer from  start
programs 
SQL7.0
File
Open
Select "rstotre.sql"
Then form query press execute

11-How to add a credit invoice to a customer who exceeded his credit limit
Go to file
preferences
general tab
Check warn if greater than credit limit

12-Voucher numbers start with a wrong number
This is because your last voucher number is wrong
Go to utilities
Voucher remembering
Chose the voucher after choosing your voucher type
This option works with following voucher number only for example if your voucher number was 25 you will succeed in remembering it to 27 but not to 22
Or go to next VNO table from SQL enterprise manager and do the following :
EX:
Acc-11
Ara -2
BNH-3
SLM-7

13-Account year closing
If a message appeared showing " The system cannot find the path " change to the latest exe
-Close the year
-Go to utilities
-Merge data
-Choose the closed  company
-Choose all transactions from voucher types
-Date form : the starting data of the closed year.
-Date to : the end date of the closed year
-Press Ok

14-Free QTY do not show in report
Sales Report shows free QTY but inventory report won't show it and you should add this column put the formula Free QTY +Iss QTY to show sold qty and free QTY  

15-Restore your password
if you lost your password
-Go to enterprise manager
-Go to Sec table
-Search for your is or make a query for your use name

16-Empty pages after report
Redesign your report

17-Delete a stock transfer voucher
You can delete it but it won't affect the values entered in it . so copy the new voucher and past it in the voucher you want to delete and save it

18-Barcode Printing.
The program stops if i tried to print a barcode
-Try to reinstall the printer
-check the format and paper size
-Drop temp prod table from database
-add unit code table
-reformat the report file

19-Post dated cheques to appear in reports
Go to file
preferences
General
Check show in general ledger and trial balance

20-On merge some data are duplicated
The reason could be with the voucher prefix, delete all duplicated vouchers and merge again  

21-Trying to restore backup
If the backup on SQL restore did not work out this could be because of the programs directory , so if the program was of  D directory , copy scribes folder to D and try to restore again

22-Backup restore safe code
Open query analyzer and copy the following code
Restore FILELISTONLY FROM DISK = 'C:\SCRIBES\C200\Accounts.pdb'RESTORE HEADERONLY FROM DISK = 'C:\SCRIBES\C200\Accounts.pdb'RESTORE DATABASE AccountsC200 FROM DISK = 'C:\SCRIBES\C1\Accounts.pdb' with MOVE 'AccountsC200' TO 'C:\SCRIBES\C200\AccountsC200.mdf', move 'AccountsC200Log' to 'C:\SCRIBES\C200\AccountsC200log.ldf', replace
where 200 is the new company name

23-I downloaded scribes but a message appears saying " invalid key diskette , running in demo mode "
The version or our web site is a Demo only and not intended to work on but to test the program and sea it's modules

24- what is the database used in scribes
SQL Server Database

1- when you LogIn to the system error message appear (forget your password contact technical support in your area or try again )
Problem reason:
The employee enter as same name as same time
There is problem in UserLog file in data path
Solution :
Access to the system
From remove current information list chose LogIn register then delete

2- sometimes when saving Sale/Purchase invoice a message appears ( The invoice cannot be saved because of repeated invoice number )
Problem reason :
Because of repeated invoice number and also some tables in the database cannot accept two invoice in the same number, the reason of repeating the invoice number may result form changing of vouchers numbering by some user or the invoice was not saved well in the database because of the electricity break
in order to change the vouchers numbering go to advanced options then posting and maintenance then vouchers numbering , then write the number that the invoice will begin with, then press the apply button, then close the form  

3-while LogIn to the system a message appears stating "Access denied"
Reason :
Either the database is open or you don't have the right to open it
Reason :
Remove the read only option from database properties
Reason :Make sure that you logged In to the system by user has right's access , then restart the computer

4- Error Message " the file is not found or invalid Path
Reason :
one of the main files was deleted
one of the files was not updated that exist in the program's CD
one of the following files was not registered, they are with extensions  DLL or OCX
Solutions :
Copy the required file in the correct path
Registering the previously mentioned files
How to register DLL or OCX files, copy the file into the following path c:/windows /system32 then log for a file called Regsvr32.exe that exist in the mentioned path then drag the files OCX or DLL over the file Regsvr32.exe and drop them, you will get a message tells you that the process succeed